Privacy Policy

This Privacy Policy explains how Talon Built (“Talon”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit talonbuilt.ca (the “Site”), submit an enquiry, or otherwise communicate with us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

1. Information We Collect

We collect only what we need to respond to you and to deliver construction services.

• Information you give us: name, email address, phone number, property location, project details, and any photos, drawings or documents you send through our quote form or by email.
• Information collected automatically: basic technical information such as IP address, browser type, pages viewed and referring page, gathered through standard server logs and, where enabled, website analytics.
• Information from others: occasionally a referral source, designer, architect or supplier passes along your contact details in connection with a project.

2. How We Use It

• To respond to your enquiry and prepare an estimate or scope of work.
• To plan, schedule and carry out construction services.
• To communicate with you about an active or prospective project.
• To meet legal, regulatory, insurance and permitting obligations.
• To improve the Site and understand how it is used.

We do not sell personal information, and we do not use it for targeted advertising.

3. Consent

By submitting an enquiry or contacting us, you consent to our collection and use of your personal information for the purposes described above. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the address below. Withdrawing consent may mean we can no longer provide certain services.

4. Disclosure

We may share personal information with:

• Service providers acting on our behalf, such as our email host, website host, form processor and cloud storage provider.
• Trades, suppliers and consultants engaged on your project, to the extent needed to do the work.
• Authorities and regulators, where required to obtain permits or inspections, or where disclosure is required by law or legal process.
• A successor in the event of a sale, merger or reorganization of the business, subject to the same protections described here.

5. Photography of Completed Work

We photograph our projects and may use those images on this Site, in proposals and on social media. We do not publish client names, addresses or precise locations without permission. If you would prefer that your project not be photographed or shown, tell us and we will respect that.

6. Storage and Safeguards

Personal information may be stored on servers and services located in Canada, the United States or elsewhere, and may therefore be subject to the laws of those jurisdictions. We apply physical, organizational and technical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep personal information only as long as needed for the purposes it was collected, and as long as required to meet legal, tax, insurance, warranty and record-keeping obligations. Project records are typically retained for the duration of any applicable limitation period.

8. Your Rights

Subject to legal exceptions, you may:

• Ask what personal information we hold about you and how it has been used.
• Request access to that information.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent to further use.

Send requests to the contact below. We will respond within the time required by law and may need to verify your identity first.

9. Cookies & Analytics

The Site may use cookies or similar technologies for basic functionality and, where enabled, for aggregate analytics. You can block or delete cookies through your browser settings; some parts of the Site may not work as intended if you do.

10. Third-Party Links

The Site may link to other websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

11. Children

The Site is intended for a general business audience and is not directed to children. We do not knowingly collect personal information from children.

12. Changes

We may update this Policy from time to time. The revised version takes effect when posted, and the “Last updated” date above will change accordingly.

13. Contact & Complaints

Questions, access requests or complaints about how we handle personal information can be directed to:

Talon Built
Kenora, Ontario, Canada
Email: hello@talonbuilt.ca
Phone: (204) 515-3234

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.